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Customer Services: sales@elanlinen.com.au

Welcome to Elan Linen

Our Price Promise

We endeavor to offer the best products to our customers with complete price satisfaction. In order to prop up our Promise to not be beaten on price, we insistently keep an eye on the prices offered by our potential competitors and adjust our own pricing from time to time. If you find a cheaper price on our competitor’s site, we'll BEAT it by further 3% and even if you find it after you've purchased from us we'll refund the difference within 7 days of receipt of your goods.

Procedure:

All you need to do is to send us an email at sales@elanlinen.com.au - We will require:

  • Selected retailer's name
  • Description of the product including its name, size & color
  • Competitor’s Product Page’s Link
  • Competitor’s Shipping charges
  • Your Postcode
- You can also chat with our online support agents and get an instant price match before finalizing your order.

Terms & Conditions

  • Item must be identical in color, size etc.
  • Item must be in stock at the time of price match.
  • Delivery charge difference will be taken into account before offering the price match.
  • The competitor’s price must not include any membership/personal discounts.
  • Price match doesn’t apply to bulk promotional offers such as buy one get one free etc.
  • The competitor must be based in Australia and must have a website; we cannot match the price with physical stores without websites.
  • No other promotional offers or coupons can be used in conjunction to price match.
  • If you have purchased from us already, we will match within 7 days of receipt of purchase only.
  • We will not match against clearance, closing down sales or eBay and Amazon.
  • While offering the price match, some brands exclusion may apply.
  • We reserve the right not to match a price, without needing to give a reason.
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