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Customer Services: sales@elanlinen.com.au

Welcome to Elan Linen

Terms and Conditions of Use

1.0 In General:

Please review our Terms and Conditions carefully before accessing the site or making a purchase. Your purchase from our website acknowledges your agreement to have understood and accepted these Terms and Conditions. We reserve the right to modify these terms and conditions from time to time without any prior notice.

2.0 Product Display & Promotions:

Please note regardless of our best efforts to accurately colour match designs, there may be a slight variation in colour due to photographic conditions and the resolution of computer screen. If you want more images or clarification regarding the colours, feel free to contact us at sales@elanlinen.com.au

- Only one promo code can be used with one order.

- Promo codes can't be used with international orders and bulky items such as rugs, strollers, carriers & furniture items.

- No promo code can be used in conjunction to layby offer.

- Sign-up promo code doesn't apply if:

(a) Order is below $99

(b) Ordered items are bulky such as rugs, strollers, carriers & furniture items.

- Promo code will ONLY be applied to new orders, if you have already ordered something you cannot ask for any discounts offered afterwards. If a customer will request cancellation due to this reason, Elan Linen reserve the right to deduct 30% as surcharge.

3.0 Information about orders, cancellation & refunds:

(a) We hold the right to accept or reject your order for any reason, including, the unavailability of any product, an error in the price, shipping charges or the product description at the time you ordered, or any other error(s) in your order. Products may slightly vary from images due to light conditions and quality of your display devices. Prices of products and services and delivery and other charges displayed on this site are current at the time of issue, but may change at any time and are subject to availability. We do not reserve any products if the payment is not received. Bulky orders, if placed on discounted prices, cannot be cancelled due to change of mind after 48 hours of placing them.

(b) Order can be cancelled/modified due to change of mind within3 working days. Should you wish to change an order after that, a 10% handling fee will be charged.

(c) Lay by can be offered upon request and total payment has to be completed within 30 days. Customers will pay the price that is offered at the time of signing Layby agreement and any change in price/sale offers afterwards will not be applied to the layby order. Goods will be set aside after the first instalment has been received and in case of cancellation after 10 working days, Elan Linen will reserve the right to deduct 50% or $50 (whichever is higher) of the total funds paid. If the order is cancelled within 10 working days after the first instalment, only 10% will be deducted. 

(d) International orders can be cancelled due to change of mind only within 48 hours after the order has been finalized. 

(e) You are liable for any taxes, duties or other liabilities compulsory by any governmental agency or government authority on any products or services acquired or ordered by you from Elan Linen.

(f) All refunds have to be handled by our accounts department and funds are reimbursed back to your card/PayPal/bank account - We do not issue cheques for refunds. Please allow upto 10 working days for your refund to be preocessed.

4.0 Shipping

(a) Products will be dispatched within 4 to 10 working days once the payment is cleared and delivery can take up to 20 days approximately.

(b) We endeavour to meet our specified delivery time frame; however, delays may occur due to certain circumstances beyond our control. As we do not keep all products in stock, we may need to order your products in from our suppliers. This may result in an increased delivery time or the product being unavailable. If you have ordered a product that has run out of stock or is discontinued by the manufacturer, we will update you within 3 working days and if you have been charged we will gladly arrange a full refund or offer an exchange.
(c) If the order is delayed, we’ll inform you of the estimated time required to fulfil your order and if you’re not satisfied with it, you can cancel the order for a full refund within 24 hours of receiving the notification. You acknowledge that you will not be permitted to withdraw or amend any commitment made for the purchase of products from Elan Linen because of any delay in delivery, of which you were informed as promised above, but you could not get back to us within 48 hours. In case of split shipment/ partial shipment, shipping chares are strictly non-refundable.

 5.0 Returns

(a) You agree to acknowledge the terms of our returns policy. If you are not happy with your purchase for some reason then we will provide an exchange or credit but the customer is still liable for shipping charges. Please contact us within 3 days of receiving your products. Change of mind retruns will only be accepted within 14 days after receiving the product and faulty goods goods will be accepted for return/exchange only if they are returned within 30 days of delivery in unused, unopened and with original packaging and labelling. Products without packages will not be accepted for return. 

(b) We can issue a credit voucher for future purchases or a refund as per your advice. You must pay the cost of all return freight before an exchange will be accepted.

(c) All change of mind returns will be subject to a 10% re-stocking fee. For more details, please see our returns policy page for details.

(c) You are responsible for maintaining adequate insurance of the goods after they are despatched.

6.0 Prohibitions

(a) This website is intended for users over the age of 18 who are fully able to make legally binding contracts. Do not use this website if you do not qualify.

You are prohibited to:

(b) use the site for any activities or to post or transmit via this site, any information or materials which breach any laws or regulations, infringe a third party’s rights, are contrary to any relevant standards or codes;

(c) Imitate or otherwise misrepresent your identity or affiliation with any other person or entity;

(d) Use this site in any unlawful, fraudulent or commercial manner.

(e) Tamper with, modify, reverse engineer or amend any part of this website.

(f) Use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Site

(g) Use the Site in a manner or way, which interferes with other users, threatens, harasses, or offends any person.

(h) Use the site in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.

7.0 Intellectual Property Rights 

(a) Unless otherwise stated, the information, text, materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of the site remains the property of Elan Linen and are protected by copyright laws and treaties around the world.

 (b) You are not permitted to copy, adapt, store, reproduce, upload, post, transmit, sell, frame, dissemble or embed in another website or distribute in any format the content contained on or in the site and owned or licensed by Elan Linen.

(c) You shall retain ownership and remain fully liable for any views, opinions, reviews, ratings, comments, content or material you submit, display, distribute, upload, post, share, publish or otherwise make publicly available on or through this website. You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited license to use, modify, keep, share, sell, save, copy, distribute, publish, display, excerpt, reproduce, utilise, extract, make available and transmit such content in any manner.

8.0 Limitation of our Liability 

(a)  Although we do our best to ensure that information on this website is accurate and up to date, we do not guarantee or will be held liable for any loss or damage you may incur in connection with, any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this website or any third party websites. Such information, content, material or data may be inaccurate, incomplete or out of date. It is your responsibility to check that such information, content, material or data is accurate, complete, correct and up to date.

(b) Any views, opinions, advice, reviews, ratings or comments on this website or any third party websites which are made by third parties do not represent our views, opinions or advice, should not be relied upon by you and are not checked, monitored, reviewed, verified or endorsed by us. We are not responsible or liable for any loss or damage in connection with such views, opinions, advice, reviews, ratings or comments including in relation to their accuracy, truthfulness or completeness.

(c) We do not give any warranty or guarantee that this website, any third party website or any information, content, material or data on this website or any third party website is free from viruses, spyware, malicious software, trojans, worms, logic bombs or anything else which may have a contaminating, harmful or destructive effect.

(d) We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of this website which is caused by any event beyond our control including the electronic transmission of information, content, material and data over the internet and the interception or decryption of it by others.

(e) We are not responsible or liable for any indirect loss or damage you may suffer or incur in connection with your use of this website or for any loss or damage you may suffer or incur in connection with your use of this website which was not foreseeable by us when you used this website.

(f) We are not responsible or liable for any loss or damage you may suffer or incur in connection with any inability to access and use this website for any reason.

9.0 Guarantees 

(a) The free service is provided by the operator on an ‘as is’ basis without any express or implied warranty of any kind.

(b) We cannot guarantee continuity of the services because of the nature of the service and certain constraints or access to the site is free from errors or viruses, worms, trojan horses, time bomb, cancelbot or other harmful components.

(c) We attempt to provide the most recent and accurate information and data but cannot guarantee anything about the reliability, accuracy, ownership, completeness, quality, physical condition or suitability for a particular purpose of any content, text, software graphics, links, communications, or any other material provided on or accessible through the use of the site.

(d) We do not offer any guarantees with regards to the content of Users’ opinions gathered through the services of this site, which solely reflect the author.

10.0 Litigation 

The above mentioned Terms and Conditions between Elan Linen and the users are subject to local and international laws. In the event of a dispute, the operator and the user will attempt to find an amiable solution. Failure of this will result in a law suit pursued before a competent tribunal.

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