Elan Linen Returns Policy
We will offer a refund/exchange on most products purchased from Elan Linen. If you are not happy with your product, return it to us for a refund/and or exchange. Please review the below Returns Policy for details.
1.0 Change of Mind Returns
We aim to make you feel absolutely confident while shopping at Elan Linen and hence; we give you the option to return any unopened, unused item with its original packaging for any reason within 14 days of receiving the item. Please note that to avoid any hassle you need to contact us at firstname.lastname@example.org before returning the goods, any items returned without prior communication will NOT be entertained. Please read the following carefully:
(a) You should have your original Elan Linen tax invoice (email receipt) at the time of returning the product(s)
(b) The item is in ready-to-sale condition including that:
- It is in its original packing, including instruction manuals and all accessories;
- It is unused, unopened and in its original condition;
- Any labels are still attached
(c) The product should not be the one where return is not applicable (such as customized goods etc).
(d) Shipping charges will not be refunded (Even if they were not charged at the time of placing the order).
(e) Change of mind returns are subject to a 10% restocking fee.
(f) No change of mind returns on
- custom made items & bulky items such as furniture, rugs and strollers.
- quilts when opened.
If these requirements are not fulfilled Elan Linen reserves the right not to offer an exchange, a credit note or refund for change of mind returns.
2.0 Faulty Product
Please contact Customer Service Centre at email@example.com within 7 days of receiving the goods. You may be required to send the images of the faulty product(s) for inspection by our product team.
3.0 Incorrect Product delivered
If you have received an incorrect item, please contact us at firstname.lastname@example.org within 7 days of receiving the parcel. We will resend the correct item to you at our earliest and a return will be arranged for the wrong item.
4.0 How to return a product
Products ordered at Elan Linen can be returned to our warehouse. You will need your tax invoice (email receipt) as a proof of your purchase. For change of mind return/exchange, delivery fee is non-refundable and item(s) must be unused and in original packaging with all labels intact.
5.0 Other Returns
Elan Linen will accept the returns and provide you with an exchange, a credit voucher or a refund if:
(a) The product is faulty or damaged
(b) The product does not match the sample or our description
Once we’ll receive the items our staff will inspect the goods to make sure the goods are unused and in their original packing, and if so, we will fully refund you the amount you paid for the product(s) less the shipping costs.
6.0 Wholesale Orders
Change of mind returns will not be accepted on wholesale orders. Only faulty items will be eligible for returns.
7.0 Elan Linen Reserves the Right to:
Assess the condition and age of returned goods prior to offering an exchange, credit note or a refund. This may result in a repair, exchange or refund being refused if the product is in a very poor condition or washed. We may charge 25% of the total money in case the product has been used or opened.
(a) Your original Elan Linen tax invoice is the best form of proof of purchase
(b) Refunds will be issued using your original payment method
(c) Refunds will not be provided for the purchase of gift cards. Gift cards are not redeemable for cash.
(d) Please return any accessories and manuals supplied with product