We endeavour to deliver all orders immediately once payment has been completed. The majority of orders are dispatched within 1 - 5 working days & may take upto 2 weeks to deliver. If you require something urgently, please get in touch with us at sales@elanlinen.com.au to expedite delivery.
Shipping is Free for orders worth $99 and above, and for orders below that, it's flat $10. We may request for additional shipping charges if the cost is excessively high. Elan Linen reserves the right to discontinue this offer at anytime or dis-approve any order to classify for the offer without any notice or explanation. Cost of delivery for bulky items will depend upon the quantity, weight and dimensions of the product and is strictly non refundable in case of change of mind returns.
Split shipments may result in extra shipping costs. Please contact us at sales@elanlinen.com.au for further information. We are no longer refunding for lost parcels, if you think your area is not safe, please contact us soon after completing the order and purchase insurance for extra $5 OR advise of the best method/time for delivery.
Bulky items such as strollers and furniture are not entitled to Australia wide free shipping. We will obtain quotes on order basis.
Delivery Company
We use a combination of Australia Post and trusted courier service providers to ensure the fastest and most cost-effective delivery of your order.
The majority of our parcels are delivered via courier services that do not require a signature on delivery. If no one is available at the delivery address, the parcel will be left in a safe location at the front door without requiring a signature.
If you have concerns about the parcel being left unattended or at risk of theft, please let us know in advance. In such cases, we can arrange delivery via Australia Post, which will leave a calling card and redirect the parcel to your nearest post office if no one is available to accept it.
Please note: an additional fee may apply for this service.
If you wish to leave delivery instructions, please email us immediately as soon as you finalise your order. For further queries, please email us at sales@elanlinen.com.au OR chat online with our customer service agent.
International Orders:
We are pleased to offer international Shipping to our customers worldwide who are in love with our beautiful collections. International parcels are sent via Australia post and have to be placed via email since the shipping costs vary item to item and country to country. We'll try our best to give you the best possible rates however; a chance of error may exist. Please be aware that deliveries outside of the Australia may be subject to customs. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Elan Linen.
Please send an email to sales@elanlinen.com.au including the products you're interested in (mention name, size, color and quantity) and your delivery address. Our sales team will get back to you within 2-3 hours.
