We endeavour to deliver all orders immediately once the payment has been completed. For those items that are in stock (see below disclaimer), we’ll dispatch the order within 4 - 10 working days. For those products that are not in stock, it can take upto 21 days to dispatch. Please note that custom made items, MM linen bedding & most of the rugs are not available in stock readily & may take upto 2 weeks to deliver. If you require something urgently, please get in touch with us at email@example.com as soon as the order is finalised and we will try to expedite delivery.
Shipping is Free for orders worth $99 and above, and for orders below that, it's flat $10. We may request for additional shipping charges for distant areas like NT, WA & Tasmania if the cost is excessively high. Elan Linen reserves the right to discontinue this offer at anytime or dis-approve any order to classify for the offer without any notice or explanation. Cost of delivery for bulky items will depend upon the quantity, weight and dimensions of the product and is strictly non refundable in case of change of mind returns.
Split shipments may result in extra shipping costs. Please contact us at firstname.lastname@example.org for further information. We are no longer refunding for lost parcels, if you think your area is not safe, please contact us soon after completing the order and purchase the insurance for extra $5 OR advise of the best method/time for delivery.
Bulky items such as strollers and furniture are not entitled to Australia wide free shipping. We charge a flat delivery fee as following:
QLD & SA: $25
We use a combination of Australia post and courier service providers in-order to offer fastest and cheapest shipping of our orders. Majority of our orders will be delivered by Australia post e-parcel service which requires a signature at delivery and if no one is at the designated delivery address at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up. However, we might use a courier company which does not require signature on delivery and if no one is available at the delivery address, the parcel will be left outside the door at a safe location without signatures.
If you wish to leave delivery instructions, please email us immediately as soon as you finalize your order. For further queries, please email us at email@example.com OR chat online with our customer service agent.
We are pleased to offer international Shipping to our customers worldwide who are in love with our beautiful collections. International parcels are sent via Australia post and have to be placed via email since the shipping costs vary item to item and country to country. We'll try our best to give you the best possible rates however; a chance of error may exist. Please be aware that deliveries outside of the Australia may be subject to customs. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Elan Linen.
Please send an email to firstname.lastname@example.org including the products you're interested in (mention name, size, color and quantity) and your delivery address. Our sales team will get back to you within 2-3 hours. Payment will only be accepted via PayPal.
We represent stock levels of our suppliers. Although we regularly update our website, sometimes suppliers run out of stock unexpectedly, which can result in a delay in serving orders. If suppliers are in stock, your order will be dispatched and delivered within 4-10 working days depending on your location. If you are ordering furniture or rugs, some suppliers only make to order and this may take up to 6 weeks to arrive.