Customer Services:

Welcome to Elan Linen

Shipping - Elan Linen

We endeavour to deliver all orders immediately once the payment has been completed. The majority of the orders are shipped within 1 - 4 business days. If you require something urgently, please get in touch with us at as soon as the order is finalised and we will try to expedite delivery.

Shipping is Free for orders worth $99 and above, and for orders below that, it's flat $10.




Elan Linen reserves the right to discontinue Free Shipping offer at any time or dis-approve any order to classify for the offer.

We may request additional shipping charges for distant and country areas if the cost is excessively high.

Redelivery fee will be charged to the customer.

Split shipments may result in extra shipping costs.

Bulky items such as strollers and furniture are not entitled to Australia wide free shipping. We can obtain shipping quotes on demand so please contact us prior to making a purchase for these items. The cost of delivery for bulky items will depend upon the quantity, weight, and dimensions of the product and is non-refundable in case of change of mind returns.

Transit Insurance - We are no longer refunding for lost parcels, if you think your area is not safe, please contact us soon after completing the order and purchase the insurance for extra $5 OR advise of the best method/time for delivery.


Delivery Company

We use a combination of Australia post and courier service providers in order to offer the fastest and cheapest shipping of our orders. Majority of our orders will be delivered by Australia post e-parcel service which requires a signature at delivery and if no one is at the designated delivery address at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up. However, we might use a courier company that does not require a signature on delivery and if no one is available at the delivery address, the parcel will be left outside the door at a safe location without signatures.

If you wish to leave delivery instructions, please email us immediately as soon as you finalize your order. For further queries, please email us at OR chat online with our customer service agent.

International Orders:

We are pleased to offer international shipping to our customers worldwide who are in love with our beautiful collections. International parcels are sent via Australia post and have to be placed via email since the shipping costs vary item to item and country to country. We'll try our best to give you the best possible rates however; a chance of error may exist. Please be aware that deliveries outside of Australia may be subject to customs. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Elan Linen. 

Please send an email to including the products you're interested in (mention name, size, color, and quantity) and your delivery address. Our sales team will get back to you within 2-3 hours. Payment will only be accepted via Credit/Debit card or PayPal.

Shipping Disclaimer:

We represent stock levels of our suppliers. Although we regularly update our website, sometimes suppliers run out of stock unexpectedly, which can result in a delay in serving orders. If suppliers are in stock, your order will be dispatched and delivered within 2 - 10 business days depending on your location.

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